Get in Touch With Us
Have a question about a review, spotted something out of date, or want to tell us what you would like covered? This page explains how to contact the Non Gamstop Casinos team, what we can and cannot help with, and what to expect afterwards.
How to reach the team
We have not published a public email address or phone number on this page, so please use the contact form or contact link provided in the site header or footer, where one is available. We will not ask you to send messages to any address that is not shown on lizzyscakesandbakes.co.uk. If you receive a message claiming to be from us that asks for passwords, card details or payments, ignore it.
We do not publish a guaranteed response time. We read the messages we receive, but we cannot promise a reply to every one, particularly if the question is about a casino's own account.
What you can contact us about
- Corrections: a bonus figure, payment method or licence detail that looks wrong or has changed. Our offer details were last checked on 30 September 2026, and casino terms can change without notice.
- Questions about our reviews: why a casino sits where it does, or how we reached a view on wagering requirements, withdrawal limits or verification checks.
- Topic suggestions: for example a guide on bonus terms, payment options or how sportsbooks work.
- Your own experience: feedback about a casino you have used. We treat this as information to investigate, not as proof.
- Business or editorial enquiries: tell us who you are and what you propose. Commercial relationships do not buy ranking position.
What to include in your message
- The page or casino you are writing about.
- The exact detail you are questioning, such as a bonus amount or condition.
- Where you found the conflicting information, ideally with a screenshot or the casino's terms page.
- The date you saw it, because offers change.
Please do not send full card numbers, passwords or identity documents. We never need them.
What we cannot do
We are an independent information site, not a casino operator. We cannot access your casino account, release a withdrawal, reverse a bonus or resolve a dispute on your behalf. For those problems, start with the casino's customer support and its formal complaints procedure. Keep copies of your chat logs, emails and the bonus terms that applied when you claimed.
If the operator does not resolve a complaint, check which regulator or dispute body its licence names. Overseas licences do not give you the same routes as a UK Gambling Commission licence, and this is worth understanding before you play. Our guide to the best non GamStop casinos explains how we assess licensing, bonuses and payment terms.
If gambling is causing you harm
If you are worried about your own gambling, or someone else's, please talk to someone before sending us a message. GamCare runs the National Gambling Helpline on 0808 8020 133, and support is also available through its website. In Great Britain, GAMSTOP offers free self-exclusion from UK-licensed gambling sites. Deposit limits, loss limits and blocking software can also help. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.
How we handle corrections
When you report a problem, we check it against the casino's own terms and other verifiable sources. We have not tested casinos by depositing or withdrawing, so we rely on published terms, licence information and what we can verify. If we find an error, we update the page. Where something cannot be confirmed, we say so rather than guess.
A note on privacy
We use the details you send only to answer your message and to improve our content. Share only what is needed, and see the site's privacy notice for further detail.